2021 Autumn Nations Series | FAQs

2021 Autumn Nations Series | FAQs

Ticketing

TICKETING

Ticket Office Opening Times

PLEASE NOTE: That the Ticket Office itself will not be open to the public and we would ask that any requests, concerns and queries you may have be dealt with either by calling or emailing the team.

Phonelines: Monday to Friday (10am to 4pm) Excluding Wednesdays as lines are closed until the week of 25 November when lines will be open on a Wednesday and the following times will apply:

Match Week – Tonga– (extended hours): Wednesday to Friday (10am to 8pm),

Match Week – Australia– (extended hours): Wednesday to Friday (10am to 8pm),

Match Week – South Africa– (extended hours): Wednesday to Friday (10am to 8pm),

Match Week – Japan– (extended hours): Wednesday to Friday (10am to 8pm),

Match day:

Scotland v Tonga

BT Murrayfield, Sat 30 Oct, KO 14:30

Ticket Centre Open:

10:30

Hospitality Turnstiles Open:

11:30

General Turnstiles Open:

12:30

Kick Off

14:30

Ticket Centre Closed:

15:30

Scotland v Australia

BT Murrayfield, Sun 7 Nov, KO 14:15

Ticket Centre Open:

10:15

Hospitality Turnstiles Open:

11:15

General Turnstiles Open:

11:15

Kick Off

14:15

Ticket Centre Closed:

15:15

Scotland v South Africa

BT Murrayfield, Sat 13 Nov, KO 13:00

Ticket Centre Open:

09:00

Hospitality Turnstiles Open:

11:00

General Turnstiles Open:

11:00

Kick Off

13:00

Ticket Centre Closed:

14:00

Scotland v Japan

BT Murrayfield, Sat 20 Nov, KO 13:00

Ticket Centre Open:

09:00

Hospitality Turnstiles Open:

11:00

General Turnstiles Open:

11:00

Kick Off

13:00

Ticket Centre Closed:

14:00

Where can I buy match tickets?

Tickets can only be purchased directly from Scottish Rugby website through the link provided here: https://www.eticketing.co.uk/scottishrugby/.

Where do I collect my tickets/passes?

Tickets for all our games in the Autumn Test Series will be delivered electronically to the email address registered on your Scottish Rugby account on which the tickets were purchased. You can either print off the tickets at home by selecting the pdf ticket files or you can add them to your smartphone wallet.

Due to the current Covid-19 restrictions in place, there will be no collection function available in person on the day and all tickets will be re-sent to the email address we have registered on your account should you require a replacement ticket on matchday.

I’ve lost my ticket(s) or my Season tickets haven’t arrived, can you reprint them?

If you have lost, or not received your tickets, by 2 working days before the match, please contact us by email on [email protected]or by replying to your confirmation email. This email should include your full details, the section and seat numbers booked and the reason you are not in possession of the tickets.

All Season Passes should be with all fans no later than 5 days prior to the first match at which it can be used. As the Tonga Match is not part of the Season Pass, you should have your Season Passes no later than 2 November for our game against Australia on 7 November.

I need to upgrade a concession ticket to a full adult ticket. What should I do?

Please contact the Customer Services team prior to the day of the game on 0131 378 1600 (opening hours see above) with your ticket details and a member of staff would be happy to help.

Whilst upgrades can be processed on match-days, we strongly advise supporters to do this in advance to avoid delays.

I have a season pass – how do I enter the stadium?

Scotland Season Pass holders must bring their pass to the stadium on each match day. The pass can then be scanned at any turnstile on entry.

Please ensure you bring the correct Season Pass Card – this will say 2021/22 on the front:

NEW SCOTLAND SEASON PASS FOR 2021/22

All Scotland Season Pass Holders have now been sent a new 2021/22 Scotland Season Pass card that looks like this. Please remember to bring this with you to each game.

I don’t have a ticket; can I get one outside the stadium on the day?

We would encourage spectators to buy tickets in advance from the Scottish Rugby website

Supporters should not purchase tickets from any unofficial sources prior to or on match day.

Can I buy and sell tickets anywhere else online?

Scottish Rugby do not have an official secondary ticketing partner and therefore tickets should only be purchased from Scottish Rugby directly through the following link - https://www.eticketing.co.uk/scottishrugby/.

Scottish Rugby actively discourage the activities of ticket touts and any tickets for sale on known secondary ticketing websites will be investigated and those seats will be cancelled.

Can I bring my young child?

Children under two are admitted free of charge provided they sit on the parent or guardian’s knee. Matches are however extremely busy events with large crowds and loud music which may not be suitable for very young children.

Baby changing units are available in the disabled toilets in the lower West Stand in both the North and South corners. The doors are marked with baby changing signs.

There is also a parenting room - accessible from the concourse behind the East Stand (north corner). Please ask one of our Blue Crew volunteers or a steward for access to the facility. We also have an additional one located in the west fan village beside the Dam Health Stadium

There is one dedicated buggy drop off points within the stadium. This is next to the South Tunnel. Please speak with your nearest steward to be directed.

I have problems with my mobility; can I get assistance to my seat?

To make your match day experience as relaxing as possible, our match day assistance team are able to meet you and assist you to your section.

To request stadium support please e-mail [email protected]uk as early as possible and let us know what assistance is required. Alternatively, call the Ticket Centre on 0131 346 5160 (Monday to Friday, 10am to 4pm). We do advise arranging this prior to match day as demand for this service is extremely high and may reach capacity.

A limited number of wheelchairs are available to assist you on the day, please enquire for more information.

My mobility has been affected since I bought my ticket. What if I’m physically unable to get to my seat?

If there is any change in your circumstances, please contact the Ticket Centre as soon as you can and we will try to find a more suitable seat for your circumstances subject to availability ([email protected]) or 0131 378 1600 in advance of the match.

What do I do if I find someone sitting in my seat with the same ticket, or if there’s a problem with my seat?

Contact your nearest steward; they are there to help you. We strongly encourage that any issues are brought to our attention on the day in order that we can resolve during your visit.

Covid-19

Do I need to be fully vaccinated to attend?

All adults (age 18 or over) attending the Autumn Nations Series at BT Murrayfield must be fully vaccinated and bring proof of this status with you to the match. Exemptions are made for those who are, a) unable to get the vaccine for medical reason, or b) taking part in vaccine trials.

What does ‘being fully vaccinated’ mean?

According to the Scottish Government guidelines, fully vaccinated means “…vaccinated with a MHRA recognised vaccine in line with the MHRA recommended number of doses for the vaccine used and two weeks has passed for the vaccine to take effect.”

How can I show I am full vaccinated?

You can download the NHS Covid App https://www.nhsinform.scot/covid-status or get a paper copy of your vaccine from NHS Inform.

For further information on vaccine passports please visit https://www.gov.scot/publications/coronavirus-covid-19-vaccine-certification-scheme-information-for-customers/pages/overview/

Am I required to take Lateral Flow Test before attending each event?

The Scottish Government offers free lateral flow test kits to anyone in Scotland, for use if you are not displaying symptoms of Covid-19. These tests are aimed at finding cases that would otherwise go undetected, so anyone testing positive can self-isolate and avoid transmitting the virus to those around them. Lateral flow tests are recommended twice weekly for those who are asymptomatic, and Scottish Rugby strongly encourages you to take one of these tests either the day before or on match day. Further information on ordering and taking the tests can be found HERE.

Should I attend if I have Covid-19 symptoms?

Please do not attend if you have tested positive for Covid-19 in the 10 days prior to the match. Please do not attend if you have been asked to self-isolate by Test & Protect or another Contact Tracing agency as a result of being a close contact of someone who has tested positive for Covid-19, or if you feel generally unwell (with symptoms including but not limited to - fever, cough, change or loss of sense of taste / smell, sore throat, headache, runny nose, fatigue). If this happens, self-isolate and book a PCR test.

Am I required to wear a face mask at BT Murrayfield?

Wearing of face masks at all times whilst indoors is compulsory, unless you have a medical or other valid exemption (as set out in Scottish Government guidance). Scottish Rugby recommends you:

  • wear a mask at all times - including outdoors - except when eating and drinking;
  • do not remain in the indoor concourse areas for any longer than is necessary (i.e. being outdoors is better and safer);
  • remain respectful to those around you, particularly in the seating area (e.g. face away from other persons as they pass).

Practice good hygiene

Hand sanitising stations will be located throughout the stadium and we encourage all spectators to practice good respiratory etiquette.

Can I get selfies/ autographs with players?

Unfortunately not, in order to maintain our players bubble they will not be able to meet fans after the game.

Turnstiles

Where are the turnstiles?

Turnstiles are situated at each side of the ground so no matter which direction you’re coming from, you’ll easily be able to get into the stadium.

North: accessible from Corstorphine Road and along Riversdale Crescent, the turnstiles are beside Murrayfield Ice Rink.
North East: access from Roseburn Crescent, which runs along the south edge of Roseburn Park.
South and East: the main bank of turnstiles off Roseburn Street.
West: turnstile lane are located behind the west stand and can be accessed from Riversdale Crescent, Roseburn Street and Baird Drive Bridge over the training pitches.

When do the turnstiles open?

Tonga

West Fan Village: 11:30 (Accessed via Gate B off Roseburn Street, via Gate D off Riversdale Crescent and behind the Ice Rink and via Baird Drive Bridge over the pitches)

Hospitality Turnstiles: 12:30

General Turnstiles: 12:30

Australia

West Fan Village: 10:15 (Accessed via Gate B off Roseburn Street, via Gate D off Riversdale Crescent and behind the Ice Rink and via Baird Drive Bridge over the pitches)

Hospitality Turnstiles: 11:15

General Turnstiles: 11:15

South Africa

West Fan Village: 11:00 (Accessed via Gate B off Roseburn Street, via Gate D off Riversdale Crescent and behind the Ice Rink and via Baird Drive Bridge over the pitches)

Hospitality Turnstiles: 11:00

General Turnstiles: 11:00

Australia

West Fan Village: 11:00 (Accessed via Gate B off Roseburn Street, via Gate D off Riversdale Crescent and behind the Ice Rink and via Baird Drive Bridge over the pitches)

Hospitality Turnstiles: 11:00

General Turnstiles: 11:00

Large crowds are expected, and we recommend that supporters in possession of their tickets arrive at the turnstiles no later than 30 minutes before kick-off to ensure they reach their seats on time.

Parking

Where can I park?

Public Parking for the Autumn Nations Series will be located on the back pitches. In order to purchase any available parking pass, please visit scottishrugbytickets.com and select Parking from within the desired game.

Instructions on how to access the parking facility along with the opening and closing times will be detailed on your parking pass.

All vehicles should arrive no later than an hour before kick-off due to pedestrian access.

I have a large vehicle. Can I park in the BT Murrayfield car park?

The BT Murrayfield car park can accommodate vehicles no bigger than the size of a standard car or people carrier. Minibuses, coaches, motorhomes and similar are not permitted entry. In the interests of safety, neither dogs nor barbeques will be allowed in this parking area.

When does it open and close?

Tonga: 11:00

Australia: 10:45

South Africa: 09:30

Japan: 09:30

All vehicles should arrive no later than an hour before kick-off due to pedestrian access.

Can I park overnight?

Vehicles cannot be left overnight; the car park will close at the following times;

Tonga 18:00

Australia 19:45

South Africa 18:00

Japan 18:00

What facilities are available in the car park?

You are welcome to ‘park and picnic’, by bringing your own food and beverages into the car park area to enjoy before and after the match.

Supporters should note that they are not permitted to bring alcohol from the car park into the stadium. Toilet facilities are available in the car park area.

Will I get back into the stadium if I have to return to the car park?

Please speak to the nearest steward in the West Fan Village if you need to pass in and out between the stadium and car park.

How quickly will I be able to leave after the game?

Due to the large number of pedestrians leaving the stadium by the west exit after the final whistle, drivers should be aware that there will be a delay of approximately 60 minutes leaving the car park.

Supporter safety is paramount so please heed the directions of the stewards on duty in the parking area and the police in the adjacent streets. Food, beverages and entertainment will be available at the stadium following the game and you are welcome to delay your departure by enjoying the facilities on offer.

Once you have left the stadium please ensure you make use of bus lanes in order to help keep the traffic moving and ease the congestion on the surrounding roads.

Is there parking for disabled supporters?

Accessible Car Parking is now at capacity for Six Nations games. In order to make your matchday experience as easy as possible we do operate a drop off service on Riversdale Crescent or Roseburn Street, 2 hours prior to kick off.

Where can I park my coach or minibus?

Coach and minibus parking is not available at BT Murrayfield Stadium.

Coaches and minibuses are directed to parking areas along the A8 Corstorphine Road. All coach and minibus drivers should approach BT Murrayfield from the A8 Corstorphine Road where they will be directed to park by marshals in orange jackets.

It is vital that drivers co-operate and follow instructions and directions to ensure maximum capacity. Coaches and minibuses should not arrive more than three hours before kick-off (13:45 for England or 12:00 for France). The first vehicles to arrive will be parked nearest to the stadium
, facing west to ensure an easier departure.

Road Closures & Restrictions

There are a number of temporary traffic restrictions in place on nearby streets on matchday. Visit the Edinburgh Council website for full details of traffic and parking restrictions. Supporters attending any of the fixtures using any nearby on-street parking are advised to check the timings of the road closures as you may be parked within an area that is affected by the various post-match closures. Access/egress will not be available during the road closure times and includes popular areas in Haymarket Yards, the Stanhope area, Wester Coates area, Balbirnie Place and parts of the Roseburn area.

Pedestrian Management

To ensure pedestrian safety and to minimise traffic disruption, pedestrian movement will be safely managed around the Haymarket area following the match.

Those heading back into the city centre or Haymarket Station may experience delays due to the width available for the number of supporters heading along this corridor. Alternative routes back to the city centre are available via Magdala Crescent, Coates Gardens or Rosebery Crescent. Access into Haymarket Station will be managed across the tram tracks. Trams will still be running so please be patient and take advice from the stewards and Police who are there to ensure your safety.

Please note that there will be NO route back to the city centre/Haymarket Station via Balbirnie Place/Haymarket Yards. Pedestrians heading along Russell Road will be directed to Dalry Road as an alternative route back to the City Centre. Please note that these diversions will not add any significant length onto your route and will have no effect to your journey times as delays to pedestrian movement will be reduced. All of these measures are introduced for your own safety and the safety of other road users. Further assistance and instruction will be given to those patrons travelling by rail as they near Haymarket Station.

It is imperative you allow plenty of extra time for your journey to the game. There are plenty of activities to enjoy at BT Murrayfield before the match, with lots of food and drink options available.

What can I bring to the matches?

Bags, Rucksacks or suitcases

IMPORTANT – BT MURRAYFIELD BAG POLICY

Leave your bags at home. There is a ‘No Bag’ policy at these games and no bags will be allowed in the ground unless they are required for medical and childcare reasons. There will be no bag storage facilities at the stadium, so spectators are urged to only bring such limited and necessary possessions as they can keep on their person.

Can I wear a Sporran with my Kilt?

As Sporrans form part of our National Dress, you will be permitted to wear them to events at BT Murrayfield.

Due to their size and uniformity this allows a search to be taken very quickly and without any contact from our stewards directly.

Can I bring along my Bagpipes in their case?

Bagpipes are an integral part of creating the very unique atmosphere that BT Murrayfield is known for and will be permitted at events at BT Murrayfield.

All cases used in the transport of bagpipes will be searched before entry is gained.

How does the No Bag Policy impact Covid restrictions?

Scottish Rugby is committed to playing its part in ensuring our events are as safe as we can possibly make them and help to minimise the risk of infection. Our No Bag Policy will enhance our Covid preventions as it will help reduce the amount of time fans spend queuing to gain entry and avoid the need for any unrequired contact between fans and our stewards.

Due to our legal obligation to perform Covid Vaccination Status checks, our No Bag policy will also allow for less queuing times prior to and during our gates opening.

Why are staff/game day volunteers allowed bags?

This would not be a question we would publish online and would only be discussed from a CS perspective.

Do I need to bring my own Sanitary products?

Scottish Rugby will provide free sanitary products which will be available in the appropriate toilets, the Gatehouse, Reception and our Pram Storage facility.

As part of our ongoing commitment to inclusivity and diversity, these free products will also be available in gender-neutral toilets being introduced to BT Murrayfield for the first time during our 2021 Autumn Series.

Are there any specific security risks I should be aware of?

Scottish Rugby takes the safety of our fans, staff, volunteers, players and venues extremely seriously and we continually review our security and risks to ensure that we can provide you with a safe and enjoyable experience. The implementation of our No Bag policy is an evolution of our continuing reviews and has not been put in place due to any specific incident or any current threat. While it is acknowledged this may cause some inconvenience, this socially responsible customer care offering is part of our commitment to delivering a safe and secure environment for all fans to enjoy peace of mind during their visit.

Can I still purchase a bag from the Scottish Rugby Store at BT Murrayfield on the day?

Yes - Bags purchased from our store are sold empty and do not require any additional searching and contact from our staff other than scanning during purchase. As such a purchase is made from within the stadium there is no impact on the queuing that would take place at the turnstiles and has no further transfer risk of any infections.

Flask of tea or coffee or any other liquids
Flasks are not permitted. The contents of any flasks will be tipped out and the containers will have to be left outside the stadium.

Food
You may bring small amounts of food into the stadium for your own use. You must be able to carry this on you and not require a bag.

Juice
In line with other major venues, only sealed plastic bottles of water or soft drinks up to 500mls can be brought into the stadium. No cans will be permitted.

Air horns
Only mechanised air horns (blow-through or wind-up) are allowed inside the stadium. Pressurised containers are not permitted.

Camera
Small amateur cameras are permitted, but large professional cameras are not. By small, we mean pocket-size digital cameras or SLR cameras with zoom lenses no more powerful than 300mm. Tripods are not permitted.

Flags
Yes! The more Scotland flags brought to the stadium the better – just make sure the sticks are no more that 1m tall and there’s no ‘pointy bit’ on the end!

What else is available at the stadium?

Announcements

We will consider all requests for PA announcements and ‘shout-outs’ which can be sent to [email protected] However, it is at the discretion of Scottish Rugby whether we are in a position, time permitting, to read them all out.

Toilets There are additional toilets placed around the stadium periphery and in the West Fan Village. These can be identified by our ‘lads’, ‘lassies’ and ‘accessible’ signs. A gender-neutral toilet is located in the West Fan Village.

Baby changing facilities
There are changing units in the disabled toilets in the lower west (south) stand area and in the lower west (north) stand area. The doors have the appropriate baby changing signs on them. There is also a parenting room, accessible from the concourse behind the east stand (north corner) – please ask one of our Blue Crew volunteers or a steward for access to the facility. A parenting room can also be found towards the North end of the West Fan Village.

Changing Places Toilet

Ee have a Changing Places Toilet available located in vomitory 7 next to the Macron shop in the South West corner of the stadium.

Cash facilities
There are no cash facilities onsite. All bars and catering outlets accept card only.

Information and Blue Crew Volunteers
Any of our knowledgeable Blue Crew volunteers will be able to help you with any questions you may have about the game, the stadium and the events of the day. They’ll be in position around the stadium to paint faces and hand out freebies too.

Food and drink at BT Murrayfield

Food

We pride ourselves on promoting the very best of Scotland’s food and drink and have an array of small artisan producers around the ground. Further details of what retailers we have at the stadium will be available soon.

Bars

We offer a mix of draught bars and quick serve bottle bars around the stadium, including our upper concourses on the east.

They are found in all quadrants of the stadium, pouring Tennent’s Lager, Caledonia Best and GUINNESS®. Details are available at the point of sale. Our range of plastic bottles include Tennent’s Lager, Drygate IPA, Magners Cider and Crabbie’s Ginger Beer. We have a full range of wine, both 750ml bottles and single serve 187ml bottles, as well as a selection of AG Barr soft drinks.

We have a new member in our sponsor family, Johnnie Walker, look out for the Johnnie Walker Highball bar in the north stand. We are offering the two most popular Johnnie Walker cocktail – Johnnie & Ginger and Johnnie & Elderflower.

Our sports bar, the Tennent’s Lager Up & Under, is open to all in the south west of the stadium, serving a full draught range of Tennent’s Lager, Magners cider and Caledonia Best as well as a range of non-alcoholic drinks. Alternatively, if you’re looking for bubbles, look out for our prosecco bar and the wine bar in the West Fan Village.

All bars and food units only accept card payments.

Entertainment and merchandise

West Fan Village

Make the most of your match day ticket and join in the pre-match build-up and carry on the post-match fun in our West Fan Village. There are bar facilities, hot food and entertainment. It will all be open again after the game, so avoid the queues in town and join in the banter here at BT Murrayfield!

As well as entertainment and catering facilities, we’ll be showing games post match at

South Africa: Ireland v New Zealand kick off 3.15pm

Japan: England v South Africa, kick off 3.15pm

North

Visit the North Stand for your match day fix of tasty food, cold beers and live music in the Guinness Pint! A large Macron marquee is also here to provide you with an endless amount of merchandise and memorabilia.

South

In the South Stand there is a great selection of food and cold or hot drinks!

East

The East stand has a large selection of food and drinks available, be sure to check out the Macron Marquee!

Team Arrival

The Scotland team is due to arrive at BT Murrayfield Stadium at approximately an hour and a half before kick-off on match day. You can welcome the Scotland players by congregating along the roadside or on the stairs and upper concourse immediately behind the west stand.

Match programme

A souvenir programme will be available from sellers located around the stadium, priced £5; look out for the blue stands with digital boards above them.

REF TALK

Battery operated handsets with earphones allow you to hear the referee throughout the game. They are available from sellers located around the stadium, priced £7. If for any reason you have issues with your handset please speak to someone at the Ticket Office in the East or one of the sellers located outside the Macron marquee at the North of the stadium or at the Macron store at the West.

Shop

The Scottish Rugby Store, situated in the west stand (south corner), will be open from when hospitality turnstiles open until an hour after final whistle.

Marquees selling merchandise will also be behind the North and East stands (open from when general turnstiles open until an hour after final whistle).

Supporter Wellbeing

Scottish Rugby wants everyone who comes to BT Murrayfield to have a great match day experience. Supporters are encouraged to be mindful of others while enjoying all that is on offer. Scottish Rugby does not encourage nor tolerate ‘booing’ of the opposition at any point during the game and asks all fans to refrain from engaging in this activity.

The stadium is situated in a residential area and Scottish Rugby asks you to please be mindful and respectful of local residents and their property when entering and leaving the ground. Please do not take any drinks with you when you leave, and please dispose of your rubbish in the bins provided.

Feel unwell?
We have a full medical team on duty for your safety and wellbeing, including First Aid, paramedics and doctors. If you feel unwell, please contact your nearest steward, who will direct you to further help. The First Aid room is located at ground level in the south west corner of the stadium (near the Scottish Rugby store).

Lost property

If you mislay property in the stadium please contact your nearest steward. If you discover the loss after the event, contact our Facilities staff at [email protected].

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