Edinburgh International Festival FAQs

Frequently asked questions ahead of the The Edinburgh International Festival curtain raiser MACRO at BT Murrayfield on Friday 5 August.

Buying my Ticket

Q: How can I purchase tickets?

A: Tickets can be purchased online through eif.co.uk

Q: Is there a ticket Limit?

A: Yes, there is a ticket limit of 4 tickets per person on this event.

Q: How can I purchase Hospitality Tickets?

A: There is no hospitality for this event

Q: Are there any additional fees?

A: if you opt to have your tickets posted there is a £2 charge

Q: I’ve seen tickets advertised on other sites – can I still order from there?

A: Please only refer to the Edinburgh International Festival website

Q: I live outside of the UK; will you mail my tickets to me?

A: Tickets for this event will be issued as e-tickets. As such, you will receive your tickets straight to your email address.


Timings

Q: What are the opening times of the Stadium on the day?

A: The West Fan Village and the stadium at 8pm for all ticket holders

Q: What time will the performance start?

A: The performance is due to begin at 21:30*

*Timings subject to change

Q. Will there be special effects used during the performance?

A. There will be some strobe lighting and haze used during the performance.


Access Requirements

Q:If I have access requirements what is the best way for me to make a booking?

A: Contact Edinburgh International Festival on [email protected] or +44 (0) 131 473 2000 or follow the below information.

Q: I am a wheelchair user and would like to attend. Will there be a designated area for wheelchair users at the performance?

A. Yes, there are designated wheelchair viewing areas and accessible facilities for your use. You must purchase wheelchair tickets in order to gain access to this area.

Q: What facilities do you have on site for people with access requirements?

A: Conveniently placed separate adapted toilets including a Changing Places toilet.

Accessible parking will be available to wheelchair patrons only who present a valid wheelchair ticket and car park pass (this pass will be included with your tickets and should be requested in advance). This is located in close proximity to the stadium.

At various times throughout the event a member of the catering team will visit the accessible decks to take food and drinks orders.


The Performance

IMPORTANT SECURITY INFORMATION

Bags, Rucksacks or suitcases

Scottish Rugby operates an ‘A5 bag’ policy for major events at BT Murrayfield.

The policy will be applied at the MACRO performance.

  1. Ticket holders will only be allowed to bring in bags A5 size or under, (21cmx15cmx8cm).

Bags larger than this will not be allowed into the stadium - this will be strictly enforced.

The A5 bag policy is a consequence of our ongoing management of security which focuses on keeping BT Murrayfield a safe and enjoyable environment for everyone.

The only exceptions to this rule are spectators who require to carry bags for medical and child care reasons and who require to carry medical/dietary items. These patrons will be directed to dedicated search lanes at each entry point.

All bags will be searched before tickets are scanned.

There will be no bag drop facilities at BT Murrayfield therefore please plan ahead and leave your bags at home, in your hotel, in your car, on the coach or at one of the bag-drop/left luggage facilities across Edinburgh, please see the link below for further information:

https://www.greatbase.co.uk/left-luggage-in-edinburgh-scotland-tips/

The following items are prohibited:

  • Bags larger than A5 - 15cm (H) x 21cm (W) 8cm (D) unless for medical or child care reasons
  • Alcohol of any sort
  • Cans, opened bottles or any kind of glass or metal container
  • Sealed plastic soft drinks/water bottles LARGER than 500ml
  • Hip flasks/personal drinks bottles
  • Fireworks or flares
  • Knives, weapons, dangerous or hazardous items including Sgian-dubhs
  • Banners or flags with slogans which are offensive, abusive or of a racist, homophobic or discriminatory nature
  • Animals other than guide dogs
  • Umbrellas
  • Cameras with zoom lenses more powerful than 300mm
  • Tripods

Any person whose conduct is deemed to be offensive or abusive, or who may compromise public safety, will be reported to the police.

Q: What security procedures will be in place at the performance?

The safety around our events is of paramount importance; in order to achieve that there will be the following security procedures in place:

100% bag searches of permitted bags.

Please refer to the prohibited items list noted above.

Q:Will there be any facility for me to queue early at the venue?

A:The West Fan Village is open from 8pm where food and drinks will be on sale.

Q: Where can I enter the stadium?

A: Turnstiles are situated at the below access points to the stadium. Ticket holders should ensure they access the turnstile that corresponds to their ticket – ‘hospitality’ or ‘general admission’

Turnstile Block

Access Via

Ticket Permitted

Opening Time

North

Accessible from Corstorphine Road and along Riversdale Crescent, the Turnstiles are beside Murrayfield Ice Rink.

All ticket holders

8pm into the West Fan Village and Stadium

South West

Turnstile lanes are located behind the west stand accessed from Roseburn Street, Gate B.

All ticket holders

8pm into the West Fan Village and Stadium

Q: Where will the stage be within the Stadium?

A: The stage will be facing the West Stand

Q: Can I take photographs at the performance?

A: No cameras or recording equipment will be allowed into the stadium. There is a strict policy around recording during the performance, please see below.

Photography on mobile phones is permitted at Macro, however please do not use a flash or obstruct the view of other audience members. When posting on social media, also remember to tag @edintfest.

Q: Can I bring posters/banners to the performance

A: No, banners, signs and flags are prohibited.

Q: What time will the performance end?

A: The performance is expected to finish between 10.30pm and 10.45pm.


Stadium Facilities

Q: Will I be able to purchase food and drink in the stadium during the performance?

A: Yes, there will be a wide range of food and beverages available to buy. Please note, we operate a Challenge 25 policy at BT Murrayfield. Anyone who appears to be under the age of 25, will be asked to provide identification confirming that they are over 18 years of age in order to purchase alcohol. The only forms of identification we accept are passports and photographic driving licenses.

Q: Can I purchase official merchandise at the performance?

A: No, there are no merchandise stands available at the stadium

Q: Can I bring my own food and drinks into the Stadium?

A: You may bring small amounts of food into the stadium for medical and childcare purposes. Large picnic hampers are not permitted.

Q: Will there be drinking water available?

A: Yes, bottles of water can be purchased from any bar or food outlet.

Q: What if I or one of my guests feel unwell, anxious, vulnerable, has an accident or is lost?

A: The stadium will have trained medical and welfare staff on duty, please approach a steward who will direct you to the nearest first aid or welfare point.

Q: Is the stadium a non-smoking venue?

A: Yes, smoking is not permitted within the stadium, this includes e-cigarettes.

Q: I or my child has an illness, will there be facilities to keep his/her medicine?

A: No, this would need to be kept on the person at all times.

Q: Where are the First aid / Welfare areas?

A: There will be a First Aid area located on every level of the stadium (including the pitch), stewards will be able to direct patrons to the nearest medical staff.

In addition to the First Aid points we will also have a quiet space, located in the south stand of the stadium.

Q: Will there be a cash machine?

A: No, BT Murrayfield is a cashless venue unfortunately there won’t be a cash machine onsite, however you can use your credit or debit card to purchase drinks, food and merchandise.


Transport

Respect our Neighbours

The stadium is situated in a residential area and Scottish Rugby asks you to please be mindful and respectful of local residents and their property when entering and leaving the ground. Please do not take any drinks with you when you leave, and please dispose of your rubbish in the bins provided.

Q: Will there be parking available on the day of the performance at the Stadium for the public? 

A: Please note, there is no public parking at the stadium. Please be aware of the temporary traffic restrictions in place.

Various Park and Ride facilities are available in Edinburgh depending on your direction of travel. Please see the Edinburgh Council website for a list of all options www.edinburgh.gov.uk/parkandride

Accessible parking will be available to wheelchair patrons only who present a valid wheelchair platform ticket and event specific car park pass (this pass will be included with your tickets). This is located in close proximity to the stadium. 

Unfortunately, this car park is not open to Blue Badge holders unless they are in possession of an event specific car park pass. 

Q: Will there be coach parking available at the stadium?

A: Coach and minibus parking is not available at BT Murrayfield.

Coaches and minibuses will be directed to parking areas on the A8 Corstorphine Road. 

It is vital that drivers co-operate and follow instructions and directions to ensure maximum capacity. The first vehicles to arrive will be parked nearest to the stadium.

Q: How do I get to and from BT Murrayfield?

The easiest and quickest way to get to and from BT Murrayfield is by a short 15-minute walk from Edinburgh City Centre. The route will be signposted for ease so keep an eye out for these signs. 

Trams

Edinburgh Trams runs a fast, frequent service to the entrance of BT Murrayfield stadium from Edinburgh Airport, Edinburgh Gateway, Edinburgh Park Station, Haymarket and the City Centre. Extra trams will run before and after the event and services will operate beyond midnight to get people home. 

Tram tickets can be pre-purchased before the event at www.edinburghticket.com including our ‘Family Day Tripper for unlimited tram travel for up to 2 adults plus up to 3 kids for only £7.50! 

Tickets can also be purchased before boarding using the ticket machines at tram stops or on the Transport for Edinburgh App. 

For more details see www.edinburghtrams.com and find us on Twitter for live service updates.

Pedestrians and Roads

There are no road closures around the stadium but please allow sufficient time to get to the stadium with the various roadworks in operation around the city.

Rail

Please be aware that due to ongoing disruptions on the rail networks, there may be last minute changes to services in and out of Edinburgh. Please plan ahead and check your rail providers website for all of the latest information ahead of Friday 5th August.

Buses

Bus services will be running as normal on both Corstorphine Road and the West approach road. Please check your bus timetable before your journey.

Hospitality

If you are invited Guests of Edinburgh International Festival and joining hospitality, please make your way to the west stand and look for Main Reception. Your hospitality suite is Thistle Suite and is located on the 1st floor which can be accessed via the main reception. There will be dedicated blue crew member who will be available to assist you outside the main reception. Please have your Hospitality pass handy and ready to show to the stewards present at the access gates.

Food & Drink

We pride ourselves on promoting the very best of Scotland’s food and drink and we have few small artisan producers around the ground. Look out for Bonnie Burrito in the West stand. They are well known in the city to offer Mexican food with a distinctively Scottish Twist. If you’re in search of something a little different, try Leon Milne’s locally sourced venison burger and Spanish Churros which are available in the west fan village.

In addition, we have traditional burgers, fish & chips, woodfired pizza, doughnuts and Indian offers also available in the west fan village. If you’re looking for a warm drink, bean to cup coffee is served in the stadium.

We offer a mix of draught bars and can bars in the west fan village, including our upper concourses on the west.

We pour Tennent’s Lager and Magners Cider, all served in recyclable vegware pints cup. Our range of Cans include Tennent’s Lager, Ossian Golden Craft Ale, Magners Cider, Crabbie’s Alcoholic Ginger Beer Original & Raspberry & GUINNESS. We have a full range of single serve wines as well as a selection of soft drinks, such as Coca-Cola, IRN-BRU, and Strathmore still water.

Look out for the Lind and Lime Gin bar in the Fan village alongside Drygate Craft beer pods serving range of Ale and Pilsner.

Alternatively, if you’re looking for bubbles, we also offer can of Sparkling Wine from our Container Bar.

We will have Non-Alcoholic lager, Tennent’s 0.0 available from most of the locations alongside Tennent’s Gluten Free beer.

Our bars and food outlets accept card payments facility only.

Newsletter Sign-up

Sign-up for our newsletter today to receive the latest updates, content and releases from Scottish Rugby.

Sign-up

Principal Partners

BT
Macron
Peter Vardy logo